Yes, Your Royal High-Ass

Ok, kids. Today's lesson is on entitlement. *the sound of children's exuberant screams* It's pronounced [en-tahy-tl-muhnt], and can also be spelled, B-I-T-C...you know what, nevermind. Basically, it means that someone thinks they're better than eeeeeeveryone else and therefore can treat people howeeeeeever they would like. Here is a very simple test to use to tell if someone feels entitled.

-They order food that is not on the menu. "You have a kitchen and chefs. You should be able to whip that up." "Sir, if it's so easy to make, why didn't you make it at home instead of taking the effort to come in here and make my life miserable?" *karate chop to the throat**followed by possible job opening*

-They ask you to get food from another restaurant, so they can sit and eat it at your restaurant. I realize this is not the case for everyone, but where I work, there is a restaurant beside mine owned by the same company...but it is a DIFFERENT RESTAURANT. I don't care if you want the soup from the other restaurant. If you ask me to get that for you, I am required to do so, however, so why don't we make a deal? I'll go stand in line at a DIFFERENT RESTAURANT and you can make up for the tips I'll lose while I'm in line at a DIFFERENT RESTAURANT waiting for your food, neglecting my other tables.

-They change the menu item until is is nigh unrecognizable. "I'd like the chicken salad, but instead of chicken, I want meatloaf, and instead of lettuce, I want rye bread, and instead of the vinaigrette, I want chocolate sauce, and instead of the cheese, I want pot roast..." "I'm going to stop you there. First of all, this completely new dish you've created is disgusting. Secondly, *karate chop to throat*"*followed by possible job opening*

Ok, kids. This is the best way to handle people with a sense of entitlement. Tell them, "No." It will likely be the first time that they've heard that in their entire lives. Don't feel like you're being mean. It's called tough love. And sometimes it's called, "I'm sorry [manager's name] but they really deserved a karate chop to the throat."